About Aulona Insurance Group

Independent placement in Texas, in two languages

Aulona Insurance Group places auto, home and business coverage for Texas households and businesses, taking each risk to the insurers it holds appointments with and quoting no insurer it does not represent.

What a caller gets:

• Placement with whichever appointed insurer will write the risk, across auto, home and business
• A recorded call with Luka Cenaj, the agency principal, held in English or in Albanian
• Texas only, on every line: a driver, homeowner or business owner living outside Texas hears that at the first question rather than at the end of a long call

Aulona Insurance Group works from an office in Plano and is identified in public records by two numbers: Texas Agency License #3481412 and Agency NPN 22184980.

What Aulona Insurance Group places

Aulona Insurance Group places property and casualty coverage in three groups, and nothing outside them.

• Personal auto across Texas, standard and non-standard, owned, financed or leased, including SR-22 filings for drivers who need one
• Home and property: homeowners, dwelling fire, condo and renters, landlord DP-1 and DP-3, excess liability, and flood through the National Flood Insurance Program
• Business insurance for owner-operated Texas companies: business owners policies, general liability, commercial property, workers compensation, professional liability, umbrella and excess liability, and commercial auto

Aulona Insurance Group places coastal homeowners and dwelling coverage in the Tier 1 and Tier 2 coastal counties, with windstorm through the Texas Windstorm Insurance Association inside the designated catastrophe area and flood through the National Flood Insurance Program.

Life, health, Medicare and disability insurance are not written at Aulona Insurance Group at all, in any amount, for anybody.

How placement works at Aulona Insurance Group

Aulona Insurance Group runs every placement the same way, whatever the line, and no pricing appears on this site before the call.

1. Start the file. Personal auto goes to the quote form: eight questions, about two minutes, ending with a one-time code texted to your mobile number. Home and business go to the contact page, leaving a name, a number and the property or business address.
2. Take the call from Luka Cenaj, the agency principal, who goes through the situation on a recorded call.
3. Let Aulona Insurance Group carry the risk to the insurers it holds appointments with.

Nothing is quoted and nothing is bound without that conversation.

English and Albanian at Aulona Insurance Group

Aulona Insurance Group works in English and Albanian, and in no other language.

Luka Cenaj takes the call in either one, which matters on a recorded call where a policyholder is asked to confirm coverage, limits and exclusions in their own words.

An Albanian-speaking family in Texas can therefore settle a coverage decision in the language they argue about money in, rather than in a second language under time pressure.

Ask for Albanian when you leave the number, or say so once the call starts.

Where Aulona Insurance Group is not the right fit

Aulona Insurance Group turns work away in writing rather than at the end of a wasted call.

Outside what Aulona Insurance Group writes:

• Life, health, Medicare and disability, on any line
• Any risk outside Texas, and anything bound for surplus lines
• Vehicles at $150,000 MSRP or above, built before 1981, without a seventeen-digit VIN, or used commercially (those are placed as commercial auto)
• Annual revenue or W-2 payroll above $5 million
• Loss history above $20,000, a prior cancellation, or a bankruptcy filing
• On the business owners policy, general liability, commercial property and professional liability lines: roofing and siding, night clubs, gas stations, towing operators, auto dealerships, hospitals, physician practices, cannabis, used-goods dealers, non-durable goods wholesalers, livestock operations and pet breeders

Preferred inland owner-occupied homeowners coverage in the Dallas and Fort Worth suburbs is a weak market for Aulona Insurance Group, and the agency says so before an application is taken.

How to verify the Aulona Insurance Group license

Every Texas insurance agency and every Texas agent is licensed by the Texas Department of Insurance, and every one of those licenses is public.

Checking Aulona Insurance Group takes about a minute:

• Open the Texas Department of Insurance agent and agency lookup at tdi.texas.gov
• Search for Aulona Insurance Group LLC, or for Texas Agency License number 3481412
• Confirm NPN 22184980 against the same record
• Search the name Luka Cenaj to see the licensed agent behind the agency

The Texas Department of Insurance answers consumer questions on 1-800-252-3439 and takes complaints about any licensed Texas agency on the same line.

Luka Cenaj, a licensed Texas agent, is the reviewer of record for the site’s coverage pages, and has his own page: Luka Cenaj, Agency Principal.