Licensing and Consumer Information
Texas Agency License #3481412, NPN 22184980, and how to contact the Texas Department of Insurance with a question or complaint.
On this page8 sections
What a consumer can verify before calling
Aulona Insurance Group LLC publishes every identifier a consumer needs to check this agency before handing over personal information, and every one of them sits in a public record.
The identifiers, the same on every page of this site:
- Texas Agency License #3481412
- Agency NPN 22184980, the National Producer Number
- Legal name: Aulona Insurance Group LLC
- Mailing address: 4100 Eldorado Pkwy, Ste. 100/408, McKinney, TX 75070
Aulona Insurance Group LLC is a licensed insurance agency in Texas, regulated by the Texas Department of Insurance, and places property and casualty coverage only, and only in Texas. Life, health, Medicare and disability insurance are not written at the agency at all. Luka Cenaj, a licensed Texas agent, is the agency principal and the reviewer of record for the site’s coverage pages.
What a Texas insurance agency license means
A Texas insurance agency license is permission from the Texas Department of Insurance to solicit, negotiate and sell insurance in the state, held by the agency and by the individual agents inside it.
The license carries duties. A licensed Texas agency answers to the Texas Department of Insurance for how it handles premium, how it represents coverage and how it advertises.
A license is not an endorsement, and the Texas Department of Insurance does not rate or recommend agencies. A license means the agency is accountable to a regulator, and that a consumer has somewhere to go when something goes wrong.
How to verify an insurance license in Texas
Any consumer can check a Texas insurance license without calling the agency first, and checking before handing over personal information is the sensible order.
To verify Aulona Insurance Group:
- Open the Texas Department of Insurance agent and agency lookup at tdi.texas.gov
- Search by agency name for Aulona Insurance Group LLC, or by license number 3481412
- Search by individual name for Luka Cenaj
- Confirm the National Producer Number 22184980, which the National Insurance Producer Registry also publishes
A lookup shows whether a license is active and what the license authorizes the holder to sell.
How to reach the Texas Department of Insurance
The Texas Department of Insurance runs a consumer help line for questions about coverage, agents, insurers and claims: 1-800-252-3439.
The department publishes the same information at tdi.texas.gov, including license lookups, consumer guides and the forms used to start a complaint.
A consumer needs no permission or involvement from Aulona Insurance Group to contact the Texas Department of Insurance. The help line is free, and it answers questions about any licensed Texas agency, including this one.
How to file a complaint
The Texas Department of Insurance takes complaints about licensed Texas agencies and agents, including Aulona Insurance Group.
Two routes reach the department:
- The consumer help line on 1-800-252-3439
- The consumer section of tdi.texas.gov
Worth having in front of you either way: the agency or agent name, the policy or quote reference, and the documents that show what happened, such as a declarations page or written correspondence.
Raising the issue with Aulona Insurance Group first is welcome on (945) 600-6008, and it is not a precondition. A consumer may go to the Texas Department of Insurance directly at any point.
What Aulona Insurance Group will not do
Aulona Insurance Group does not quote insurers it does not represent. The agency holds appointments with a set of insurers and takes every risk to those markets, which is the whole of what an independent agency can honestly offer.
No coverage is bound, altered, canceled or ended by voicemail, email or text message. Coverage changes only when a licensed agent or the insurer confirms the change in writing, which is the rule stated in the agency terms of service.
No premium figure, insurer ranking or price comparison appears anywhere on this site. Coverage is quoted on a recorded call with a licensed agent and stays subject to the insurer underwriting the risk.
Where Aulona Insurance Group is based
Aulona Insurance Group LLC works from one office, in Plano. Mailing address: 4100 Eldorado Pkwy, Ste. 100/408, McKinney, TX 75070.
Aulona Insurance Group publishes (945) 600-6008 on every page of this site except the two legal notices, the privacy policy and the terms of service, which print the number the agreement requires.
Placement runs on the phone from the first question to the bound policy, and no visit to the Plano office is required at any stage.
Industry membership
Aulona Insurance Group is a member of the Independent Insurance Agents of Texas (IIAT), and carries the Trusted Choice affiliation that comes with that membership.
Membership is an affiliation, not an insurer relationship. IIAT writes no policies, underwrites no risk and stands behind no coverage Aulona Insurance Group places.
The insurers that write the coverage are the ones Aulona Insurance Group holds appointments with, and those appointments, not the membership, decide what the agency can place.