Accessibility

The standard this site is built to

Aulona Insurance Group builds this website to meet the Web Content Accessibility Guidelines 2.1 at Level AA, the standard the World Wide Web Consortium publishes for web content.

Conformance is a target rather than a claim of perfection. Pages change, and a change can break something that worked last month.

Aulona Insurance Group has commissioned no third-party accessibility audit, and would rather hear about a barrier from the person who hit it. The reporting route sits at the end of this page, and a phone call is enough.

What this site does for accessibility

Aulona Insurance Group builds every page on this site with the same set of accessibility decisions.

What every page is built to do:

• Semantic headings in order, so assistive technology can move through a page by structure instead of by guesswork
• Full keyboard operability, with every link, button and form control reachable and usable without a mouse
• A visible focus indicator on whatever the keyboard is currently on
• Body text at 18 pixels and above in long-form copy, with nothing readable set below 16 pixels
• Text and interface contrast tested for the WCAG 2.1 AA ratios
• Alternative text on images that carry meaning, and empty alternative text on images that are decoration
• No audio or video that starts playing by itself
• Forms with visible labels rather than placeholder text standing in for a label, and error messages written in text beside the field

Known limits

Aulona Insurance Group cannot promise the same standard for material the agency does not control.

Aulona Insurance Group knows about two limits on this site:

• Documents from insurers, usually PDFs such as policy forms, declarations pages and applications. Those files are produced by the insurer, and their tagging and reading order sit outside the agency control.
• Insurer payment and service portals, which a policyholder may be sent to for billing, claims or documents. Each portal is a separate site run by a separate company under its own accessibility policy.

Anything on either list can be handled by phone instead. Luka Cenaj reads a document aloud, takes the information verbally, and completes the step on a recorded call.

How to report an accessibility barrier

Aulona Insurance Group wants the specific page and the specific problem, and a phone call is the fastest route.

Two ways to report a barrier:

• Call (945) 600-6008 and describe what happened
• Leave a name and a number on the contact page and ask for a callback about the website

Useful detail: the page address, the browser or assistive technology in use, and what you were trying to do when the barrier stopped you.

Aulona Insurance Group supplies the information or completes the task another way while the page itself is being fixed. No quote, question or policy change on this site has to go through a screen a person cannot use.