Luka Cenaj, Agency Principal

Luka Cenaj takes the call, in two languages

Luka Cenaj, the agency principal of Aulona Insurance Group LLC and a licensed Texas insurance agent, takes the recorded call on every file, in English or in Albanian, on (945) 600-6008.

Four items here are checkable against public records:

• Texas Agency License #3481412, held by Aulona Insurance Group LLC
• Agency NPN 22184980, the agency’s National Producer Number
• The individual agent license, a separate Texas Department of Insurance record searchable by name
• Languages: English and Albanian, and no others

Luka Cenaj works from the Plano office, and Aulona Insurance Group writes Texas only, so every file Luka Cenaj works belongs to a Texas driver, a Texas homeowner or a Texas business owner.

The lines Luka Cenaj places

Luka Cenaj places property and casualty coverage for Aulona Insurance Group in three groups, and the list is closed. Aulona Insurance Group places coastal homeowners and dwelling coverage in the Tier 1 and Tier 2 coastal counties, with windstorm through the Texas Windstorm Insurance Association inside the designated catastrophe area and flood through the National Flood Insurance Program.

Placed:

• Personal auto statewide, standard and non-standard, including SR-22 filings
• Home and property: homeowners, dwelling fire, condo and renters, landlord DP-1 and DP-3, excess liability, and flood through the National Flood Insurance Program
• Business insurance for owner-operated Texas companies under $5 million in revenue and W-2 payroll, with workers compensation running through its own market

The lines Luka Cenaj declines

Luka Cenaj says no to two groups of risk, and names one weak market. Both come on the first call rather than after an application goes out.

Declined, and the one weak market:

• Life, health, Medicare and disability, on any line and in any amount
• Any risk outside Texas, and anything bound for surplus lines
• Preferred inland owner-occupied homeowners coverage in the Dallas and Fort Worth suburbs, a weak market for the agency

How Luka Cenaj works a file

Luka Cenaj works every file on a recorded call, which is where the questions a form cannot ask get asked.

The licensed agent on the file is Luka Cenaj. The carrier appointments belong to Aulona Insurance Group, so the markets a file can reach are the agency’s and the recommendation is his.

The call covers what is being insured, what the household or business wants covered, and which appointed market will write it. No pricing appears before that call, and nothing is bound without it.

A file that does not fit hears so on the same call, because a clear no costs a Texas driver or business owner less than an application sent to a market that cannot write it.

Calls in English and Albanian

Luka Cenaj takes calls in English and Albanian, and in no other language.

Insurance is a language problem before it is a money problem. Exclusions, limits and named-peril wording decide whether a claim pays, and a policyholder reading that wording in a second language can find out too late.

An Albanian-speaking household in Texas can run the whole placement in Albanian: the callback, the recorded call, and the questions that come afterwards.

Reviewer of record for the coverage pages

Luka Cenaj, a licensed Texas agent, is the reviewer of record for the site’s coverage pages.

Reviewer of record means a licensed Texas agent stands behind what a coverage page says Aulona Insurance Group can place, and corrects a page that describes something the agency cannot place.

Review by a licensed agent is why this site carries no premium figures, no rankings of insurers and no promises about price.

How to reach Luka Cenaj

Aulona Insurance Group runs one phone number for everything on this site: (945) 600-6008.

Two ways to get the call started:

• Call (945) 600-6008 and ask for Luka Cenaj
• Leave a name, a number and a good time on the contact page, and Luka Cenaj calls back

Ask for Albanian when you leave the number if Albanian is the language you would rather use. No visit to the Plano office is needed, and no drive is part of any placement.

How to verify the license

Luka Cenaj holds a Texas insurance agent license issued by the Texas Department of Insurance, and Aulona Insurance Group LLC holds a separate agency license. Both records are public.

Four checks, in order:

1. Open the Texas Department of Insurance agent and agency lookup on tdi.texas.gov.
2. Search Aulona Insurance Group LLC, or Texas Agency License #3481412, and read the status and the lines it authorizes.
3. Confirm NPN 22184980 on that record, the number the National Insurance Producer Registry also publishes.
4. Search the name Luka Cenaj to see the individual agent license behind the agency.

The Texas Department of Insurance answers consumer questions on 1-800-252-3439. The name on the license record can be matched against the profile Luka Cenaj keeps on LinkedIn.